Critical Discussions prepares managers and supervisors to have “Crucial Conversations and Confrontations” with under performing staff. It is based on five best selling books. Fierce Conversations by Susan Scott; Difficult Conversations by Douglas Stone, et al; And three books: Crucial Conversations, Crucial Confrontations and Influence by Kerry Patterson, et al.
In this workshop, participants will learn a three part process allows them to handle their own emotions, plan how to approach a critical discussion with a staff member and then carryout the ‘crucial conversation’ geared towards addressing problem behaviors and/or performance and productivity issues.
By the end of the workshop, participants will learn:
- How their own emotions prevent them from being effective;
- How to manage their own emotions;
- How to identify, crystallize and formulate the key employee problems that they wish to address;
- How to uncover the six sources of influence that will help them to motivate staff to take solution focused actions that will help staff to change their behaviors;
- How to confront employees safely;
- How to move employees to action that will increase performance and productivity.
An important facet of this workshop is that participants read a summary of “Crucial Confrontations” by Kerry Patterson, et al. before the workshop. This will be provided to them by the Training Consultant. Another pre-requisite is that participants prepare a bulleted reflection on their perspective of the key points of raised in the book summary.
The workshop is highly intensive, inter-actional and involves discussions, case studies, group activities and ends with a behavioral rehearsal activity by participants.